If the fan is running but the machine is not operating, it usually indicates that the fan circuit is receiving power while the motor is not.

Please verify the following:

• Check motor wiring connections (red-to-red and black-to-black).
• Ensure the main power cord is firmly connected.
• Confirm the SMPS yellow LED is ON.
• Measure DC output voltage (should be 12–13.5V).
• Temporarily bypass the orange connector and test.

Motor testing:

• Connect a fully charged 12V battery directly to the motor.
  • Motor runs → wiring or PSU issue.
  • Motor does not run → motor replacement required.

Mechanical check:

• Rotate the arm manually after removing the motor.
  • Arm not free → arm bearing service required.

Based on the checks:

• Voltage OK and motor runs → wiring or connector issue
• No SMPS output → control panel/SMPS repair required
• Motor not running → motor replacement required
• Arm not rotating freely → arm bearing replacement required

Resolution may involve connector repair, PSU servicing, motor replacement, or arm bearing replacement depending on diagnosis.

Further diagnosis may require guided troubleshooting or inspection of components as per the support guidelines. In such cases, please contact the manufacturer's technical service support team for assistance.

If AUTO and BATTERY modes are working normally but TIMER mode is not, the issue is typically related to the timer circuit issue, often caused by voltage fluctuations.

Please check:

• Confirm AUTO and BATTERY modes operate normally.
• Verify timer ON/OFF settings are correctly configured.

If TIMER mode continues to fail independently, servicing or replacement of the timer circuit or PSU may be required as per support guidelines.

Further diagnosis may require guided troubleshooting or inspection of components as per the support guidelines. In such cases, please contact the manufacturer's technical service support team for assistance.

If the machine shows no signs of power (no fan, no LED indicator, and no movement), the issue is typically related to the power input through the mains power cord or the power supply unit.

Recommended checks:

• Ensure the main power cord is firmly plugged in and that the socket is functioning properly.
• Test the socket with another appliance to confirm that power is available.
• Inspect the power cable for any visible damage.
• Check whether the SMPS LED indicator (small yellow light inside the panel) is ON. Please take assistance from the manufacturing team if needed.
• If using an extension board, try connecting the machine directly to a wall socket.
• Verify that proper earthing and stable voltage supply are available.

If the machine still shows no power after performing the above checks, the issue may be related to the power supply unit (SMPS).

Further diagnosis may require guided troubleshooting or inspection of components as per the support guidelines. In such cases, please contact the manufacturer's technical service support team for assistance.

Foot switch issues commonly occur due to wear and tear from repeated stamping or rough usage.

Please verify:

• Confirm AUTO mode is functioning.
• Switch the machine to MANUAL mode.
• Disconnect the foot switch.

Testing procedure:

• Carefully short the two pins inside the foot switch connector socket using a screwdriver.

Results:

• Arm moves → foot switch replacement required.
• Arm does not move → manual control circuit or PSU diagnosis required.

Further diagnosis may require guided troubleshooting or inspection of components as per the support guidelines. In such cases, please contact the manufacturer's technical service support team for assistance.

A non-functioning cooling fan is usually caused by wear, dust buildup, or voltage fluctuation.

Recommended action:

• Limit usage duration until replacement to avoid overheating.
• Arrange cooling fan replacement.

Installation can typically be completed locally with assistance from an electrician by following replacement guidance.

Further diagnosis may require guided troubleshooting or inspection of components as per the support guidelines. In such cases, please contact the manufacturer's technical service support team for assistance.

Here's the motor cooling fan replacement for your reference. For further help, just message us — happy to assist! FS2 MOTOR COOLING FAN REPLACEMENT

If the remote controller is not working, it is usually due to a low or drained battery, pairing issues, or a problem with the receiver.

Please verify:

• Confirm the correct operating mode is selected.
• Check or replace the remote battery if applicable.
• Re-pair or reset the remote as guided.

Here's the remote pairing video for your reference. For further help, just message us — happy to assist! FS2 PRO 2026 | TIMER RESET & PAIRING

The machine is primarily designed for direct electricity usage. The in-built battery is intended only as a backup for short solo sessions at slow to medium speeds in AUTO mode.

Usage guidelines:

• Charge before each session.
• 30–45 minutes charging → approx. 40–60 balls.
• Overnight charging (6–8 hrs) → approx. 90–100 balls.

Operational checks:

• Turn OFF the red charging switch after charging.
• Remove mains power cord before battery use.
• Use AUTO mode only while on battery.
• Avoid MANUAL mode and HIGH SPEEDS on battery.

Additional notes:

• Backup duration depends on ball type and load.
• Outdoor usage is better supported using a portable inverter or power backup.

If battery mode still fails:

• Test battery voltage independently.
• Confirm machine works on direct electricity.
• If the battery is not holding charge, a battery replacement will be required.
• If a charging circuit issue is suspected, PSU or control panel inspection/replacement may be needed. In some cases, both the battery and PSU may need to be sent back for service.

Further diagnosis may require guided troubleshooting or inspection of components as per the support guidelines. In such cases, please contact the manufacturer's technical service support team for assistance

Springs are wear-and-tear components and naturally lose tension or break over usage cycles depending on intensity of use.

Recommended steps:

• Switch OFF power before handling springs.
• Replace using the spare spring provided with the machine.
• Follow spring replacement instructions or reference video.

After replacement:

• Start usage at low speed (1–2 threads from the bottom).
• Gradually increase tension over time.

Spring replacement is considered routine maintenance and does not indicate a manufacturing defect.

Refer to this video for spring replacement FS2 SPRING REPLACEMENT

If your spring has come off, it's usually due to one of the following reasons:

• Spring Cut / Breakage
  If the spring has snapped or cut, simply replace it with a new spring. Follow the spring replacement video below to install it correctly.
• Spring Slip-Off
  If the spring has slipped off the hook, just reattach the spring hook to the rod using the spring replacement video for guidance.
• Speed Adjusting Nut Fell Off
  Sometimes the speed changing nut falls off the threaded rod, causing the spring to detach. Just thread the nut back onto the rod as shown in the video and continue using the machine.

These are common, easy-to-fix scenarios and nothing to worry about.

Steps to fix:

• Switch OFF the machine before handling the spring.
• Reposition the spring correctly onto both hooks.
• Start at low tension (1–2 threads from the bottom)
• Gradually increase speed as required.

Here's the spring replacement video for your reference. For further help, just message us — happy to assist! FS2 SPRING REPLACEMENT

Chain breakage may occur due to wear, insufficient lubrication, over-tension, or alignment issues.

Recommended action:

• Stop using the machine immediately.
• Replace the chain.
• Set correct chain tension and alignment after installation.

Preventive maintenance:

• Lubricate the chain every 30 days.
• Inspect tension every 500–1000 balls.

Here's the chain replacement video for your reference. For further help, just message us — happy to assist! FS2 CHAIN REPLACEMENT

This can occur due to vibration, especially if the nut is positioned too close to the bottom of the threaded rod.

Recommended action:

• Reinstall the nut following the reference instructions.
• Keep the nut at least two threads above the rod bottom.
• Insert a cotter pin to prevent future loosening.

Arm damage can occur due to long-term metal fatigue, excessive tension, or feeder interference.

Immediate steps:

• Switch OFF power immediately.
• Stop using the machine.

Resolution options:

• Send the arm bearing assembly back for servicing or replacement.
• Local welding may be performed by an experienced welder if alignment remains perfectly straight.

Heavy usage facilities are advised to maintain a spare arm assembly to minimize downtime.

Here's the arm-bearing set replacement video for your reference. For further help, just message us — happy to assist FS2 ARM-BEARING SET REPLACEMENT

Motor shaft failure is typically caused by overload conditions such as arm jamming, feeder interference, chain misalignment, or voltage fluctuations.

Recommended action:

• Stop machine operation immediately.
• Replace the motor.

Preventive checks:

• Inspect feeder clearance.
• Verify chain alignment.
• Use a voltage stabilizer to protect against fluctuations.

Further diagnosis may require guided troubleshooting or inspection of components as per the support guidelines. In such cases, please contact the manufacturer's technical service support team for assistance.

Thread friction or spring load can cause the speed nut to feel stuck.

Recommended steps:

• Switch OFF the machine.
• Slightly reduce spring tension.
• Apply oil or grease to the threaded rod.
• Retry adjustment.

If the nut remains stuck after lubrication, further diagnosis may require guided troubleshooting or inspection of components as per the support guidelines. In such cases, please contact the manufacturer's technical service support team for assistance.

A bent throwing cup may affect ball grip and release consistency.

Recommended steps:

• Share close-up photos or videos for inspection.
• Replacement of the cup set will be confirmed by the support team.

Here's the arm-bearing set replacement video for your reference. For further help, just message us — happy to assist FS2/FS1 BALL THROWING CUP REPLACEMENT

If the arm breaks during use, please FIRST turn OFF the machine completely before doing anything else.

After that, you have 2 options to get it fixed:

OPTION 1 — Replacement / Service by Manufacturer

• If the unit is under 1-year manufacturing warranty, you'll receive a free replacement.
• You simply need to remove and send the broken Arm Bearing Assembly to us.
• Once received, we'll service it or replace it within 1–2 days and ship it back.
• If it's out of warranty, servicing will be chargeable depending on the damage — Approx ₹2,000 – ₹3,000 including delivery charges

OPTION 2 — Local Repair (Faster & Cheaper)

• You can also get the arm welded locally by an experienced fabricator/welder.
• The arm must be welded perfectly straight without any bend or deflection.
• After welding, ensure the arm does NOT touch the ball feeder edges.
• This is usually quicker + cheaper, but requires a skilled welder to avoid further damage.

To stay prepared and avoid interruptions in future practice sessions, you can also purchase an additional Arm Bearing Assembly from our website as a spare.

Feeder damage may occur due to handling during movement or repeated arm contact.

Recommended action:

• Share photos or videos for inspection.

Depending on severity:

• Minor bends can often be corrected carefully.
• Major damage may require feeder replacement for safe operation.

Further diagnosis may require guided troubleshooting or inspection of components as per the support guidelines. In such cases, please contact the manufacturer's technical service support team for assistance.

Slight arm recoil or back-and-forth movement after rotation is normal over time. As bearings free up with usage and spring stiffness reduces, minor movement may be observed. This does not affect throwing performance.

Recommended guidance:

• Machine operation can safely continue.
• Avoid using lightweight tennis balls, as they may accelerate bearing wear.
• Ensure proper spring tension and base stability

If the movement feels excessive or unusual, the arm bearing set may require inspection or replacement to restore tighter movement.

Further diagnosis may require guided troubleshooting or inspection of components as per the support guidelines. In such cases, please contact the manufacturer's technical service support team for assistance.

If the battery is not holding charge, it may be due to natural battery wear, improper charging routine, or a charging circuit issue.

Recommended checks:

• Charge the battery fully (6–8 hours) and turn OFF the charging switch after completion.
• Use only AUTO mode at slow–medium speeds while on battery.
• Ensure the battery is not left discharged for extended periods.
• Test the battery voltage independently if possible.
• Confirm the machine operates normally on direct electricity.

If the battery still does not retain charge, battery replacement may be required. If charging issues are suspected, the PSU or charging circuit may require inspection as per support guidelines.

Further diagnosis may require guided troubleshooting or inspection of components as per the support guidelines. In such cases, please contact the manufacturer's technical service support team for assistance.

Here's the battery replacement (EXTERNAL) video for your reference. For further help, just message us — happy to assist FS2 BATTERY REPLACEMENT (EXTERNAL)

Yes. Certain major components can be serviced by the manufacturer even after the warranty period.

Post-Warranty Servicing Charges
(Including return delivery charges to customer location + 18% GST)

1. Arm Bearing Servicing – ₹4,500

2. Panel Box Servicing – ₹3,500

3. Motor Servicing – ₹3,500

• (Only if the motor is in a serviceable condition. If not serviceable, customers will be advised to purchase a new motor.)

4. Arm Replacement – ₹4,000

Please Note:

• These are the primary components currently supported for servicing.
• Most other parts/components are replacement-only items and can be purchased directly from the website.
• Other miscellaneous parts are generally not serviceable.