Shipping, Returns, Warranty, Service & COD Policy

***THESE POLICIES NOT APPLICABLE TO PURCHASES MADE FROM UNAUTHORISED DEALERS, AND FOR INTERNATIONAL PURCHASES NOT MADE DIRECTLY FROM THE MANUFACTURER

Processing & Shipping:
All orders are processed within 48 hours (excluding weekends and public holidays). Once processed, you will receive a tracking link via SMS or email. The tracking details will be activated after the shipment has been booked and scanned by our courier partner.
• Domestic deliveries: Typically completed within 5–10 business days.
• International deliveries: Usually completed within 10–14 business days, subject to customs clearance and courier handling.

Please ensure that your shipping address is complete and accurate. Freebowler is not liable for delays, lost, or misplaced packages once an order has been handed over to the courier.

Return & Refund Policy:
We do not offer returns or refunds. We provide a 1-Year Manufacturing Warranty and Lifetime Guarantee and Lifetime Service, which include guaranteed servicing and full restoration of the functionality of the bowling machine system at a nominal servicing cost after the 1-year warranty period.

Cash on Delivery (COD) Policy:
1. Advance Payment: A partial advance payment is required to confirm COD orders. Customers are required to first pay Rs. 2000 or 10% of the product value on the QR code/bank account details/payment link shared to confirm the order on COD.
2. Non-Refundable Advance: The advance payment is non-refundable if the order is canceled after processing or if the customer refuses to accept the delivery.
3. Payment & Delivery: The remaining balance must be paid in cash or UPI mode(Google Pay,Phone Pe, etc) only upon delivery. Ensure accurate delivery details to avoid issues.
4. Exceptions: If a wrong or defective product is received, contact customer support within 48 hours from the time of delivery.
5. Policy Agreement: By choosing COD, customers agree to Freebowler terms and conditions.

Technical Support & Service Disclaimer:
The manufacturer does not provide on-site technical assistance for product setup, assembly, servicing, or maintenance-related issues. All support and assistance will be offered exclusively through virtual means - video calls and remote guidance.

1-Year Manufacturing Warranty:
Under the 1-year manufacturing warranty, we cover parts and components free of cost. After the 1-year manufacturing warranty period, customers will need to pay for servicing.

Extended Service Pack:
The Extended Service Pack ensures one-time free replacement of the Power Supply Unit and Bearing System, extending the life of your machine and minimizing future repair costs.

Customers are responsible for:
1. Shipping charges for sending and receiving the serviced product.
2. Returning the old serviceable parts to us.

Lifetime Guarantee:
The lifetime guarantee ensures guaranteed servicing and full restoration of the functionality of the bowling machine system at a nominal servicing cost.

Customers are responsible for:
1. Shipping charges for sending and receiving the serviced product.
2. Spare parts charges.
3. Returning the old serviceable parts to us.

Shipping for Servicing/ Extended Care Pack:
1. Customers must cover the shipping costs for servicing their products.
2. Products should be shipped to the following address:
Freebowler Private Limited
#79, “PRAKRUTHI,” 5th Cross, 3rd Main, 1st Stage, BEML Layout, Basaveshwaranagar, Bengaluru - 560079, Karnataka, India.
3. Delivery timelines may vary depending on your location.
4. For shipments valued over $75, we recommend using a trackable shipping service or
purchasing shipping insurance.