REFUND, WARRANTY, SERVICE & COD POLICY

Return & Refund Policy:
We do not offer returns or refunds. We provide a 1-Year Manufacturing Warranty and Lifetime Guarantee and Lifetime Service, which include guaranteed servicing and full restoration of the functionality of the bowling machine system at a nominal servicing cost after the 1-year warranty period.

Cash on Delivery (COD) Policy:
1. Advance Payment: A partial advance payment is required to confirm COD orders. Customers are required to first pay Rs. 2000 or 10% of the product value on the QR code/bank account details/payment link shared to confirm the order on COD.
2. Non-Refundable Advance: The advance payment is non-refundable if the order is canceled after processing or if the customer refuses to accept the delivery.
3. Payment & Delivery: The remaining balance must be paid in cash or UPI mode(Google Pay,Phone Pe, etc) only upon delivery. Ensure accurate delivery details to avoid issues.
4. Exceptions: If a wrong or defective product is received, contact customer support within 48 hours from the time of delivery.
5. Policy Agreement: By choosing COD, customers agree to Freebowler terms and conditions.

1-Year Manufacturing Warranty:
Under the 1-year manufacturing warranty, we cover parts and components free of cost. After the 1-year manufacturing warranty period, customers will need to pay for servicing.

Lifetime Guarantee and Lifetime Service:
The lifetime guarantee ensures guaranteed servicing and full restoration of the functionality of the bowling machine system at a nominal servicing cost.

Customers are responsible for:
1. Shipping charges for sending and receiving the serviced product.
2. Spare parts charges.
3. Returning the old serviceable parts to us.

Shipping for Servicing:
1. Customers must cover the shipping costs for servicing their products.
2. Products should be shipped to the following address:
Freebowler Private Limited
#79, “PRAKRUTHI,” 5th Cross, 3rd Main, 1st Stage, BEML Layout, Basaveshwaranagar, Bengaluru - 560079, Karnataka, India.
3. Delivery timelines may vary depending on your location.
4. For shipments valued over $75, we recommend using a trackable shipping service or
purchasing shipping insurance.