SERVICE, WARRANTY & GUARANTEE POLICY

Warranty Applicability & Jurisdiction:
Policies in this section are not applicable to purchases made through unauthorized dealers and for international purchases not made directly from the manufacturer.

Purchases made within India through our authorized dealer partners (and not directly from Freebowler) and subsequently carried by the customer on flights or through any third-party logistics or personal transit arrangements fall outside the direct control and responsibility of the manufacturer. Any damage, loss, or functional issue arising during such independent transportation shall not be covered under the standard warranty, guarantee, or service support.

In such cases, the warranty, guarantee, and service obligations shall remain valid only within India and cannot be claimed, enforced, or serviced outside India under any circumstances.

Warranty Terms & Timeline Policy:
Warranty coverage is strictly calculated from the date of invoice (purchase) until the date the product is received at the manufacturer’s facility.
Warranty eligibility is not determined based on the date of service request, complaint, or service initiation, but solely on when the item is physically received by the manufacturer within the applicable warranty period.

Technical Support & Service Disclaimer:
The manufacturer does not provide on-site technical assistance for product setup, assembly, servicing, or maintenance-related issues.
All support and assistance are offered exclusively through virtual means — including video calls, chat, and remote guidance.

1-Year Manufacturing Warranty:
Under the 1-year manufacturing warranty, Freebowler covers core machine parts and components free of cost.
After the completion of the 1-year warranty period, customers will be responsible for servicing and replacement charges where applicable.
Note: Electrical and electronic components carry a limited 6-month manufacturing warranty from the date of purchase.

Warranty Limitation – Tampering & Unauthorised Modifications:
Any product, component, or part that has been tampered with, altered, modified, repaired, welded, bent, drilled, or serviced by an unauthorised person will not be eligible for manufacturing warranty, free service, replacement, or repair.

The manufacturing warranty is valid only when the product is used strictly as per the operating instructions and serviced exclusively by Freebowler or its authorised service partners.

Any damage arising due to unauthorised intervention, misuse, improper handling, non-recommended modifications, or deviation from prescribed usage guidelines shall be treated as out of warranty, and all servicing or replacement costs will be borne by the customer.

Warranty Coverage Policy:
Springs:
As indicated in the instruction manual, the springs used in the machine are classified as consumable components.
Similar to cricket balls that wear out over time and require replacement, springs also experience gradual wear through regular use.
Each spring is rated for approximately 3,000 – 5,000 cycles, after which it must be replaced.

Springs form part of the machine’s regular maintenance and consumable cost and are not covered under the manufacturing warranty.
We recommend keeping a stock of spare springs to ensure uninterrupted operation of your Freebowler ball-throwing system.

Power Supply Unit:
Given the nature of electrical and electronic product functionalities, the Power Supply Unit (PSU) and its internal components — including SMPS, adjustable timer, battery, switches & sockets, and electrical connectors — carry a 6-month manufacturing warranty only.

After this period, these components will be subject to paid servicing or replacement, depending on the condition and availability of parts.
Proper handling and operation as per the instruction manual are strongly recommended to ensure extended life and performance.

Motor cooling fan:
The motor cooling fan is not covered under the standard manufacturing warranty, as it is an external accessory and not an internal functional component of the machine.

The machine’s performance is not affected by the absence of the fan. It functions solely as an additional cooling aid.
To maintain optimal performance, follow these motor-cooling practices:

Allow a 30-minute break after every 100–120 balls of continuous use.

Optionally, place a wet or moist cloth around the motor for additional cooling.

 

Parts Covered Under Manufacturing Warranty:
1. Machine frame – physical damage during transportation or structural failure during regular use
2. Power supply unit (as per terms above)
3. Motor
4. Bearings
5. Foot switch

Parts Excluded from Warranty or Guarantee Coverage:
1. Springs
2. Power cable
3. Motor cooling fan
4. Feet
5. Wheels
6. Knobs and pins
7. Ball-throwing cup assembly

The power cable, motor cooling fan, feet, and wheels are standard market-sourced or consumable components that do not carry manufacturer or supplier warranty.
These items are not serviceable but may be replaced if necessary. They are economical and easily available (approximately ₹400 or less) and can be conveniently purchased locally using the same model reference.

However, springs, knobs, pins, and the ball-throwing cup assembly are custom-manufactured parts exclusive to the Freebowler Automated Cricket Bowling Machine System.

Such components can be sourced directly from Freebowler Private Limited for genuine replacements.

Mechanical Wear, Warranty & Service Policy:
Freebowler machines are designed as high-duty mechanical training systems and are built to withstand extensive usage over time. Like any mechanical equipment with moving parts, certain components are subject to natural wear and tear when the machine is used continuously or for extended periods.

Mechanical Wear Due to Sustained Use:
Mechanical changes such as:
1. Hole elongation
2. Pin or joint play
3. Bearing loosening
4. Structural support plate breakage or wear due to repeated cycles

are considered part of the normal product lifecycle when the machine is used intensively over long durations.

These issues may arise at any point during usage—either within a month of purchase or after 3–6 months—depending on the extent and nature of use.
For example, machines set up for commercial usage and operating at approximately 500–700 balls per day may experience mechanical wear earlier.

Warranty Coverage for Mechanical Issues:
Mechanical issues arising purely due to regular and sustained usage (and not due to misuse, improper handling, unauthorized modification, or external damage) are covered under Freebowler’s warranty and service guidelines.

To ensure accurate diagnosis, safe repair, and long-term reliability, mechanical servicing requires the complete machine to be sent back to the manufacturer.

Service & Maintenance Process:
1. The customer is required to ship the entire machine, both ways (to and fro), at their own cost, to Freebowler’s authorized service facility.
2. Our technical team will carry out a comprehensive mechanical inspection, servicing, alignment, and necessary part replacements as per warranty guidelines.
3. The machine will be restored to proper working condition and returned to the customer after servicing.

Important Notes:
- On-site mechanical servicing is not supported.
- Partial servicing or local mechanical intervention is not recommended and may affect warranty eligibility.
- Mechanical wear caused by improper setup, insufficient counterweight, unauthorized modifications, or operation outside recommended usage guidelines is not covered under warranty.

Regular preventive maintenance and adherence to usage guidelines significantly extend the life and performance of the machine.

For service requests or warranty evaluation, please contact our support team to initiate the return and servicing process

Warranty Service Process & Resolution Policy
Warranty covers component-level repair and replacement. Full machine replacement is not applicable. See full Warranty Service Policy for details.

1. Scope and Application
This policy applies to all Freebowler products purchased directly from Freebowler or through any authorised dealer or distributor. It governs the process by which warranty claims are assessed, diagnosed, and resolved. This policy forms an integral part of Freebowler's Warranty Terms and Conditions and must be read in conjunction with them.

By purchasing a Freebowler product, the customer acknowledges and agrees to the terms of this policy in full.

2. Warranty Resolution — Order of Process
All warranty claims are resolved through a defined escalation process in the following order. The manufacturer reserves the sole right to determine which stage of resolution is applicable based on its technical assessment.

Stage 1 — Remote Diagnosis
Upon receiving a warranty claim, Freebowler's technical support team will first attempt to diagnose and resolve the issue remotely via WhatsApp video call, phone call, or written guidance. The customer is required to cooperate fully with this process, including providing video evidence of the issue, following step-by-step instructions provided by the support team, and allowing reasonable time for diagnosis.

Stage 2 — On-Site Resolution
If remote diagnosis confirms that on-site intervention is required, Freebowler will guide the customer through on-site resolution. This may involve the customer performing a DIY repair using provided instructions and spare parts, or engaging a local electrician or technician as directed by Freebowler. Where feasible and operationally possible, Freebowler may arrange for a local service partner to assist on-site. All on-site resolution attempts will be coordinated and supervised by Freebowler's technical team.

Stage 3 — Component Return and Replacement
If the issue cannot be resolved through Stage 1 or Stage 2, Freebowler will identify the specific component or components responsible for the defect. The customer will be requested to ship only the identified faulty component or components to the manufacturer for inspection, repair, or replacement. The customer is not required to ship the entire machine unless specifically instructed by the manufacturer in writing.

Stage 4 — Manufacturer Discretion
In exceptional circumstances, where the manufacturer determines that the issue cannot be resolved through component replacement alone, Freebowler reserves the sole discretion to request the return of the complete machine for inspection and resolution. This determination rests exclusively with the manufacturer and cannot be demanded or initiated by the customer.

3. Component-Level Resolution — Standard for All Warranty Claims
Freebowler's warranty covers specific functional components — including but not limited to the Power Supply Unit (PSU), motor, arm bearing system, throwing arm, and spring rod system — and not the product as a whole unit.

Accordingly, all warranty resolutions will be executed at the component level. A defect in one or more components does not constitute a defect in the entire machine. The customer acknowledges and agrees that:

- Replacement or repair of the affected component or components is the appropriate and complete remedy for a warranty claim.
- A component-level defect does not entitle the customer to a full machine replacement, a full machine return, or a refund of the purchase price.
- The machine is deemed fully functional once the identified defective component has been repaired or replaced and the machine operates as intended.

4. Customer's Obligation to Cooperate
The customer is obligated to cooperate in good faith with Freebowler, its authorised dealers, and its distributors throughout the warranty resolution process. This includes:

- Responding promptly to communication from the support team
- Following technical guidance provided by Freebowler accurately and in good faith
- Shipping the identified faulty component within 14 days of being requested to do so
- Not tampering with, modifying, or attempting to repair the machine or its components in any manner not authorised by Freebowler prior to or during the resolution process

Failure to cooperate in good faith may result in the warranty claim being delayed, suspended, or voided at Freebowler's discretion.

5. Limitation on Customer's Right to Demand Full Machine Replacement or Return
The customer expressly acknowledges and agrees that:

- The customer has no right, legal or otherwise, to demand the return of the entire machine or a full machine replacement as a remedy for any warranty claim, unless the manufacturer specifically determines and communicates in writing that a full machine return is required.
- The customer cannot compel Freebowler, its dealers, or its distributors to accept the return of the full machine on the basis of a component-level defect.
- Freebowler's warranty obligation is fulfilled upon successful repair or replacement of the defective component, restoring the machine to its intended operating condition.
- Any demand by the customer for full machine replacement that is not authorised by the manufacturer will be treated as outside the scope of this warranty and will not be entertained.

6. Freebowler's Commitment
Freebowler commits to the following in all warranty cases:

- The technical support team will respond to all warranty claims within 2 working days of receipt.
- Freebowler will make every reasonable effort to resolve the issue at the earliest stage possible — remotely or on-site — to minimise disruption to the customer.
- Where a component is confirmed defective within the warranty period, Freebowler will replace or repair it at no cost to the customer, subject to the customer bearing inward shipping charges to the manufacturer.
- Return shipping of the repaired or replaced component back to the customer will be arranged by Freebowler at no additional cost.
- Freebowler takes full responsibility for restoring the machine to its intended working condition within the scope of the warranty terms.

7. Communication and Documentation
All warranty claims, diagnosis outcomes, resolution decisions, and component return requests will be communicated in writing via email or WhatsApp message. Verbal communications alone will not constitute an authorised warranty commitment. Customers are advised to retain all written communications with Freebowler's support team as documentation of the warranty process.

8. Dealer and Distributor Responsibility
All authorised Freebowler dealers and distributors are required to communicate this Warranty Service Process and Resolution Policy to customers at the point of sale and prior to the conclusion of any sales transaction. Dealers and distributors must not make representations to customers regarding warranty resolution that are inconsistent with or more expansive than the terms set out in this policy. Any commitment made by a dealer or distributor that exceeds the scope of this policy is not binding on Freebowler.

9. Governing Terms
This policy is governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

Extended Service Pack:
The Extended Service Pack ensures a one-time free replacement of the Power Supply Unit and Bearing System, extending the life of your machine and minimizing future repair costs.

Lifetime Guarantee:
The Lifetime Guarantee ensures guaranteed servicing and full restoration of the bowling machine’s functionality at a nominal servicing cost.

Customers are responsible for:
1. Shipping charges for sending and receiving the serviced product.
2. Spare parts charges.
3. Returning the old serviceable parts to us.

Shipping for Servicing/ Extended Care Pack:
1. Customers must cover the shipping costs for servicing their products.
2. Products should be shipped to the following address:
Freebowler Private Limited
#79, “PRAKRUTHI,” 5th Cross, 3rd Main, 1st Stage, BEML Layout,
Basaveshwaranagar, Bengaluru - 560079, Karnataka, India.
3. Delivery timelines may vary depending on your location.
4. For shipments valued over ₹6,000 (or USD $75), we recommend using a trackable shipping service or purchasing shipping insurance.