Service, Warranty & Guarantee Policy

Technical Support & Service Disclaimer:
The manufacturer does not provide on-site technical assistance for product setup, assembly, servicing, or maintenance-related issues. All support and assistance will be offered exclusively through virtual means - video calls and remote guidance.


1-Year Manufacturing Warranty:
Under the 1-year manufacturing warranty, we cover parts and components free of cost. After the 1-year manufacturing warranty period, customers will need to pay for servicing.


Warranty Coverage Policy:
SPRINGS:
As indicated in the instruction manual, the springs used in the machine are classified as consumable components. Similar to cricket balls that wear out over time and require replacement, springs also experience gradual wear through regular use. Each spring is rated for approximately 3,000 – 5,000 cycles, after which it must be replaced.

Springs form part of the machine’s regular maintenance and consumable cost and are not covered under the manufacturing warranty.

We recommend keeping a stock of spare springs to ensure uninterrupted operation of your Freebowler ball-throwing system.


Motor cooling fan:
The motor cooling fan is not covered under the standard manufacturing warranty, as it is an external accessory and not an internal functional component of the machine.

The machine’s performance is not affected by the absence of the fan. It functions solely as an additional cooling aid.
To maintain optimal performance, follow these motor-cooling practices:

  1. Allow a 30-minute break after every 100–120 balls of continuous use.
  2. Optionally, place a wet or moist cloth around the motor for additional cooling.


Parts Covered Under Manufacturing Warranty:
1. Machine frame – physical damage during transportation or structural failure during regular use

2. Power supply unit

3. Motor

4. Bearings

5. Foot switch


Parts Excluded from Warranty or Guarantee Coverage:
1. Springs

2. Power cable

3. Motor cooling fan

4. Feet

5. Wheels

6. Knobs and pins

7. Ball-throwing cup assembly

The power cable, motor cooling fan, feet, and wheels are standard market-sourced or consumable components that do not carry manufacturer or supplier warranty.
These items are not serviceable but may be replaced if necessary. They are economical and easily available (approximately ₹400 or less) and can be conveniently purchased locally using the same model reference.

However, springs, knobs, pins, and the ball-throwing cup assembly are custom-manufactured parts exclusive to the Freebowler Automated Cricket Bowling Machine System. Such components can be sourced directly from Freebowler Private Limited for genuine replacements.


Extended Service Pack:
The Extended Service Pack ensures one-time free replacement of the Power Supply Unit and Bearing System, extending the life of your machine and minimizing future repair costs.


Customers are responsible for:
1. Shipping charges for sending and receiving the serviced product.
2. Returning the old serviceable parts to us.


Lifetime Guarantee:
The lifetime guarantee ensures guaranteed servicing and full restoration of the functionality of the bowling machine system at a nominal servicing cost.


Customers are responsible for:
1. Shipping charges for sending and receiving the serviced product.
2. Spare parts charges.
3. Returning the old serviceable parts to us.


Shipping for Servicing/ Extended Care Pack:
1. Customers must cover the shipping costs for servicing their products.
2. Products should be shipped to the following address:
Freebowler Private Limited
#79, “PRAKRUTHI,” 5th Cross, 3rd Main, 1st Stage, BEML Layout, Basaveshwaranagar, Bengaluru - 560079, Karnataka, India.
3. Delivery timelines may vary depending on your location.
4. For shipments valued over $75, we recommend using a trackable shipping service or
purchasing shipping insurance.