SERVICE, WARRANTY & GUARANTEE POLICY
Warranty Applicability & Jurisdiction:
Policies in this section are not applicable to purchases made through unauthorized dealers and for international purchases not made directly from the manufacturer.
Purchases made within India through our authorized dealer partners (and not directly from Freebowler) and subsequently carried by the customer on flights or through any third-party logistics or personal transit arrangements fall outside the direct control and responsibility of the manufacturer. Any damage, loss, or functional issue arising during such independent transportation shall not be covered under the standard warranty, guarantee, or service support.
In such cases, the warranty, guarantee, and service obligations shall remain valid only within India and cannot be claimed, enforced, or serviced outside India under any circumstances.
Technical Support & Service Disclaimer:
The manufacturer does not provide on-site technical assistance for product setup, assembly, servicing, or maintenance-related issues.
All support and assistance are offered exclusively through virtual means — including video calls, chat, and remote guidance.
1-Year Manufacturing Warranty:
Under the 1-year manufacturing warranty, Freebowler covers core machine parts and components free of cost.
After the completion of the 1-year warranty period, customers will be responsible for servicing and replacement charges where applicable.
Note: Electrical and electronic components carry a limited 6-month manufacturing warranty from the date of purchase.
Warranty Limitation – Tampering & Unauthorised Modifications:
Any product, component, or part that has been tampered with, altered, modified, repaired, welded, bent, drilled, or serviced by an unauthorised person will not be eligible for manufacturing warranty, free service, replacement, or repair.
The manufacturing warranty is valid only when the product is used strictly as per the operating instructions and serviced exclusively by Freebowler or its authorised service partners.
Any damage arising due to unauthorised intervention, misuse, improper handling, non-recommended modifications, or deviation from prescribed usage guidelines shall be treated as out of warranty, and all servicing or replacement costs will be borne by the customer.
Warranty Coverage Policy:
Springs:
As indicated in the instruction manual, the springs used in the machine are classified as consumable components.
Similar to cricket balls that wear out over time and require replacement, springs also experience gradual wear through regular use.
Each spring is rated for approximately 3,000 – 5,000 cycles, after which it must be replaced.
Springs form part of the machine’s regular maintenance and consumable cost and are not covered under the manufacturing warranty.
We recommend keeping a stock of spare springs to ensure uninterrupted operation of your Freebowler ball-throwing system.
Power Supply Unit:
Given the nature of electrical and electronic product functionalities, the Power Supply Unit (PSU) and its internal components — including SMPS, adjustable timer, battery, switches & sockets, and electrical connectors — carry a 6-month manufacturing warranty only.
After this period, these components will be subject to paid servicing or replacement, depending on the condition and availability of parts.
Proper handling and operation as per the instruction manual are strongly recommended to ensure extended life and performance.
Motor cooling fan:
The motor cooling fan is not covered under the standard manufacturing warranty, as it is an external accessory and not an internal functional component of the machine.
The machine’s performance is not affected by the absence of the fan. It functions solely as an additional cooling aid.
To maintain optimal performance, follow these motor-cooling practices:
Allow a 30-minute break after every 100–120 balls of continuous use.
Optionally, place a wet or moist cloth around the motor for additional cooling.
Parts Covered Under Manufacturing Warranty:
1. Machine frame – physical damage during transportation or structural failure during regular use
2. Power supply unit (as per terms above)
3. Motor
4. Bearings
5. Foot switch
Parts Excluded from Warranty or Guarantee Coverage:
1. Springs
2. Power cable
3. Motor cooling fan
4. Feet
5. Wheels
6. Knobs and pins
7. Ball-throwing cup assembly
The power cable, motor cooling fan, feet, and wheels are standard market-sourced or consumable components that do not carry manufacturer or supplier warranty.
These items are not serviceable but may be replaced if necessary. They are economical and easily available (approximately ₹400 or less) and can be conveniently purchased locally using the same model reference.
However, springs, knobs, pins, and the ball-throwing cup assembly are custom-manufactured parts exclusive to the Freebowler Automated Cricket Bowling Machine System.
Such components can be sourced directly from Freebowler Private Limited for genuine replacements.
Mechanical Wear, Warranty & Service Policy:
Freebowler machines are designed as high-duty mechanical training systems and are built to withstand extensive usage over time. Like any mechanical equipment with moving parts, certain components are subject to natural wear and tear when the machine is used continuously or for extended periods.
Mechanical Wear Due to Sustained Use:
Mechanical changes such as:
1. Hole elongation
2. Pin or joint play
3. Bearing loosening
4. Structural support plate breakage or wear due to repeated cycles
are considered part of the normal product lifecycle when the machine is used intensively over long durations.
These issues may arise at any point during usage—either within a month of purchase or after 3–6 months—depending on the extent and nature of use.
For example, machines set up for commercial usage and operating at approximately 500–700 balls per day may experience mechanical wear earlier.
Warranty Coverage for Mechanical Issues:
Mechanical issues arising purely due to regular and sustained usage (and not due to misuse, improper handling, unauthorized modification, or external damage) are covered under Freebowler’s warranty and service guidelines.
To ensure accurate diagnosis, safe repair, and long-term reliability, mechanical servicing requires the complete machine to be sent back to the manufacturer.
Service & Maintenance Process:
1. The customer is required to ship the entire machine, both ways (to and fro), at their own cost, to Freebowler’s authorized service facility.
2. Our technical team will carry out a comprehensive mechanical inspection, servicing, alignment, and necessary part replacements as per warranty guidelines.
3. The machine will be restored to proper working condition and returned to the customer after servicing.
Important Notes:
- On-site mechanical servicing is not supported.
- Partial servicing or local mechanical intervention is not recommended and may affect warranty eligibility.
- Mechanical wear caused by improper setup, insufficient counterweight, unauthorized modifications, or operation outside recommended usage guidelines is not covered under warranty.
Regular preventive maintenance and adherence to usage guidelines significantly extend the life and performance of the machine.
For service requests or warranty evaluation, please contact our support team to initiate the return and servicing process
Extended Service Pack:
The Extended Service Pack ensures a one-time free replacement of the Power Supply Unit and Bearing System, extending the life of your machine and minimizing future repair costs.
Lifetime Guarantee:
The Lifetime Guarantee ensures guaranteed servicing and full restoration of the bowling machine’s functionality at a nominal servicing cost.
Customers are responsible for:
1. Shipping charges for sending and receiving the serviced product.
2. Spare parts charges.
3. Returning the old serviceable parts to us.
Shipping for Servicing/ Extended Care Pack:
1. Customers must cover the shipping costs for servicing their products.
2. Products should be shipped to the following address:
Freebowler Private Limited
#79, “PRAKRUTHI,” 5th Cross, 3rd Main, 1st Stage, BEML Layout,
Basaveshwaranagar, Bengaluru - 560079, Karnataka, India.
3. Delivery timelines may vary depending on your location.
4. For shipments valued over ₹6,000 (or USD $75), we recommend using a trackable shipping service or purchasing shipping insurance.
