Yes. Chain loosening is normal over time as the chain naturally stretches during operation.

Recommended steps:

• Tighten the chain using the Allen key (two people recommended).
• Lubricate periodically to prevent accelerated wear.
• Inspect chain condition regularly.

This is a normal mechanical adjustment and not a defect. Refer this video to tighten the chain - Link

Some amount of sound and vibration is normal and expected in this machine. It's a result of the mechanical design — moving arm, springs, chain, and metal enclosure.

Trying to run the machine without balls actually amplifies the noise. The best practice is to operate the system only with cricket balls.

To reduce noise and vibration:

• Tighten all screws and bolts regularly.
• Lubate the chain periodically.
• Slightly reduce spring tension to lower system load.
• Ensure proper base stability using adequate counterweight.

The sound does not travel to the batter's end, allowing the batter to practice comfortably while ensuring that the machine's functionality and performance remain unaffected.

If the noise feels unusual or excessive after these checks, inspection may be required as per servicing or warranty guidelines.

Yes. Pins are intentionally tight initially to reduce vibration and accommodate metal wear over time.

Recommended steps:

• Push firmly during installation.
• Try inserting from the opposite side.
• Swap pins and retry.
• Apply grease or oil if required.
• Use a rubber mallet gently if needed.

Pins typically loosen naturally with usage.

Continuous vibration from mechanical components can gradually loosen outer casing screws over time.

Recommended maintenance:

• Inspect screws regularly.
• Tighten outer casing bolts before operation.
• Perform a full tightening check weekly for regular users.

Thread-lock compound may be used in heavy usage environments for additional stability.

The motor cooling fan operates only when the motor is running. It is not designed to run continuously unless the machine is actively operating.

Here's how it works in different modes:

• AUTO Mode: The motor runs continuously, so the cooling fan also runs continuously during operation.
• MANUAL Mode: The motor runs only when the foot switch is pressed, so the cooling fan runs only when the foot switch is pressed. It will not run continuously in manual mode.
• Battery Mode: The machine is primarily designed for operation on direct electricity. In battery mode, the backup is limited (approximately up to 100 balls on average at slow–medium speeds). Because of this limited runtime, the motor cooling fan may not operate or may operate intermittently in battery mode, whether in AUTO or MANUAL mode. This is normal behaviour and not a fault.

Important to Note:
The motor cooling fan is predominantly designed for sustained and longer practice sessions on direct electricity, especially when operating more than 100–120 balls continuously. This is where active cooling is most required.

If the machine is functioning normally and the fan behaviour matches the above, there is no issue with the system.

If you notice the fan not working during long sessions on direct electricity, please reach out to the manufacturer for further assistance.

Higher bowling speeds depend on correct machine setup, ball quality, and operating conditions.

For optimal speed performance:

• Set the adjustable speed knob between 10–12 threads.
• Position the machine 18–20 yards (50–55 feet) from the batter.
• Use high-quality cricket balls for consistent release.
• Ensure the machine is placed on a good playing surface for stable operation.
• Operate the machine on direct electricity rather than battery mode for maximum power output.

Following these guidelines helps achieve higher and more consistent delivery speeds.

Swing can be achieved depending on the type of ball used and the seam condition.

Options for generating swing include:

• Natural swing using standard leather cricket balls.
• Swing with seam by positioning the seam appropriately before feeding the ball.
• Swing balls specifically designed for swing training.

Using properly maintained balls and consistent feeding technique improves swing results.

Note: Spin functionality is currently not available

Speed perception can vary depending on distance, reaction time, ball condition, surface type, and spring run-in period. Differences may not always appear obvious visually.

Recommended checks:

• Maintain a minimum practice distance of 18–20 yards (50–55 ft).
• If speed still feels fast at the lowest setting, move the machine further back to approximately 24 yards or more.
• Run new springs for 1000–1500 balls at slow to medium speeds before using higher speed settings.
• Avoid immediately operating at high speeds after installing new springs.
• Use radar measurement if objective speed comparison is required.

Yes. A voltage stabilizer is strongly recommended, especially in locations with fluctuating power supply.

Benefits include:

• Protection of electrical components from voltage spikes and drops.
• Improved long-term system reliability.
• Reduced chances of PSU or motor damage.

This is particularly important for academies and facilities operating the machine continuously.

Line and length consistency largely depend on setup stability, ball quality, and proper calibration.

• Use the sandbag provided (supports up to 50 kg) and fill it completely with sand.
• Place the filled sandbag at the base of the machine stand for added weight and
• Make sure the machine is placed on a flat, level surface — use a levelling pad if
• You can also use weight plates instead of sandbags for added

With proper stabilization and the right type of balls, you'll be able to achieve accurate and repeatable deliveries, landing the ball more or less on the same spot every time.

Some variation in bounce is natural, as the machine is designed to simulate real bowling conditions. Excess inconsistency is usually related to setup, ball condition, or stability.

Recommended checks:

• Use identical balls of the same make and condition.
• Avoid mixing new and worn balls.
• Tighten the ball throwing cup nut properly.
• Stabilize the base with 50–60 kg counterweight.
• Run 10–20 balls without a batter to filter out defective balls.
• Fine-tune the length setting slightly if required.

Proper ball quality and machine stability significantly improve consistency.

If the machine is throwing full tosses, it usually happens due to one of the following reasons. Please check these two points carefully

1. Ball Throwing Cup Nut (Most Common Reason)

• First, check if the ball throwing cup nut is loose.
• If the nut is loose, the ball doesn't grip properly, which can cause full tosses.
• Please share a close-up picture/video of the ball throwing cup area.
• If required, slightly tighten the nut so the ball grips firmly and releases correctly.

2. Mixed / Worn-Out Balls (Another common reason is using different types of balls together)

• Different makes or brands
• Different sizes or shapes
• Old vs new balls
• Hard vs soft balls

Old or worn-out balls usually lose surface grip, so they don't sit properly in the cup and may go as full tosses.

What we recommend:

• Use a set of balls of the same make, size, shape, and condition
• Run 10–20 balls without a batter and observe
• Identify balls that consistently go full toss
• Remove and keep those balls aside
• Continue practice using only good-condition balls

Final note: The machine is designed to throw natural variations in line, length, and speed, similar to a real bowler.

So we recommend making small length adjustments based on your requirement to fine-tune the setup and avoid occasional full tosses. If needed, feel free to send us photos/videos and we'll guide you further

High-duty usage environments such as academies or commercial facilities naturally accelerate wear on mechanical and electrical components.

Recommended preventive planning:

• Maintain essential spare inventory including:
  • Motor ×1
  • Power Supply Unit ×1
  • Arm Bearing Set ×1
  • Springs ×5
  • Foot Switch ×2
  • Speed Rod ×1
  • Ball Throwing Cup Set ×1
  • Motor Cooling Fan ×1
• Bundle spare planning helps minimize operational interruptions.
• Perform periodic preventive maintenance checks.

The recommended usage distance depends on the type of practice session.

• For standard practice, maintain a minimum distance of 18–20 yards (50–55 feet).
• For match-simulation practice on a 22-yard pitch, position the machine approximately 5 feet ahead of the bowling wicket, replicating a bowler's natural release point from the popping crease.

Always ensure:

• The machine is placed on a flat, stable surface.
• The base is secured with 50–60 kg counterweight* for consistency.

Maintaining proper distance ensures realistic speed perception, safe operation, and accurate length simulation.

Without measuring the speed using a speed radar, the difference between low and high speed settings may not be very noticeable to the naked eye. Perceived speed can feel similar unless it's instrument-measured.

Also, as clearly mentioned in the instruction manual, it's important not to use high speeds immediately after purchase. The machine needs a run-in period of around 1000–1500 balls on the default / slow–medium speed setting.

If the spring is overstretched before it has gone through enough cycles, it may lose its ability to generate higher speeds later. This can make the speed difference feel minimal even at higher settings.

What we recommend:

• Use the machine initially on default / slow–medium speeds
• Allow the spring to settle over 1000–1500 balls
• Gradually increase speeds after the run-in period

Following this ensures proper spring performance and noticeable speed variation over time. Let us know if you need help setting this up correctly—we're happy to assist

Battery replacement should only be carried out under the guidance of the manufacturer's technical support team.

Guidelines:

• Switch OFF the machine and disconnect it from mains power before handling the battery.
• Use the correct 12V battery specification as recommended by the manufacturer.
• Ensure proper terminal connection (correct polarity) while installing the battery.
• Secure the battery firmly in position before operating the machine.

We recommend performing the replacement with the assistance of a local electrician while being guided by the manufacturer's technical team to avoid any wiring errors or damage to the charging circuit.

For any concerns related to the charging circuit or battery performance, further inspection may be required as per the manufacturer's support guidelines.

There is no battery level indicator by design. The battery functions only as a backup power option.

Charge the battery 30–45 minutes for a quick top-up just before each session, turn OFF the MAINS after charging, and remove the mains power cord before switching to battery mode.

OR

Charge the battery 6–8 hours (overnight) for a full charge (approx. 90–100 balls at slow–medium speeds in AUTO mode

For extended outdoor sessions, a portable power backup or inverter is recommended.

High speeds use more power and drain the battery faster.

For best battery performance:

• Use AUTO mode at slow to medium speeds.
• Avoid MANUAL mode or continuous high-speed operation on battery.
• For extended or high-speed practice, use direct electricity or a portable power backup system.

Charging duration depends on the type of usage required.

Recommended guidelines:

• 30–45 minutes for a quick top-up (approx. 40–60 balls).
• 6–8 hours (overnight) for a full charge (approx. 90–100 balls at slow–medium speeds in AUTO mode).

Important:

• Turn OFF the mains after charging.
• Remove the mains power cord before switching to battery mode.
• Try to use it on AUTO mode for higher efficiency and battery output
• Avoid leaving the battery discharged for extended periods.

Best practice routine: USE → CHARGE → REPEAT.

The in-built battery is intended as a backup option and performs best during short practice sessions at moderate speeds.

Yes, one can use additional power backup systems with necessary adapters and AC/DC converting options that's ONLY 12V DC INPUT to the system.

If you plan to use the machine outdoors for extended sessions, we recommend using a portable power station. Many of our customers in the US, Canada, and other regions use this setup effectively.

A minimum 300W power station is required for optimal performance.

Recommended Option: VTOMAN 600W Portable Power Station, LFP Battery Powered Generator with 2x 600W AC Outlets (Surge 1200W), 4x USB ports, 3x DC Output for Outdoor Camping, Vehicle Emergency, Electric Backup https://a.co/d/bUjSJnk

If the machine is purchased directly from the manufacturer, it is already configured to operate on 110V, which is suitable for use in the USA and Canada. In such cases, no converters, adapters, or transformers are required.

However, if the machine is purchased through one of our dealer partners, the voltage configuration may still be set to 220V depending on the original shipment. We recommend checking with us (the manufacturer) before operating the machine, so we can confirm or guide you on switching the system safely to 110V if required.

Please also note that we supply the machine with an Indian power cord, as the product is manufactured and shipped from India. For use in the USA, Canada, or other countries, you will need to purchase the appropriate local 3-pin mains power cord separately.

We recommend using a standard country-specific power cord directly, rather than using plug adapters, to ensure safe and stable electrical connection.

If the machine is already set to 110V, no transformer or additional equipment is required for operation other than the correct local power cord.

In case of no direct electricity available at the ground/facility, the easiest option is to remove the power supply unit along with the battery and charge it separately at home.

Steps:

1. Remove the 4 Allen bolts using the Allen key provided with the machine.
2. Carefully remove the power supply unit along with the battery assembly.
3. Take it home and charge it overnight.
4. Bring it back to the ground and reassemble it using the same Allen bolts and Allen key.
5. Fix it back properly and continue using the machine normally.

The power supply unit is designed in such a way that this process can be done easily whenever charging is required.

Here's the reference video for your convenience.
https://youtu.be/0_osOiBEG6o?si=H60_rB6HpfI_rWHd

Please never operate the machine without a ball in the system — even for testing or demonstration purposes.

Running the arm without a ball puts unnecessary stress on the bearings, which can lead to premature bearing wear or damage.

Always ensure a ball is properly loaded before switching the machine ON.

New springs require a proper run-in period to stabilize tension in order to overcome initial spring friction and performance. Starting at high speeds immediately can overstretch the springs and reduce their lifespan

Recommended practice:

• Begin at low to medium speed settings.
• Run approximately 1000–1500 balls before regularly using high-speed settings.
• Gradually increase tension over time rather than making sudden high-speed adjustments.

This run-in process improves spring durability, ensures smoother performance, and helps maintain long-term consistency.

Machine stability plays a critical role in maintaining consistent line, length, and bounce. Even minor movement or vibration at the base can alter the release angle and affect delivery accuracy.

For optimal performance:

• Ensure the machine is placed on a flat, firm surface.
• Use a minimum of 50–60 kg counterweight on the base.
• For higher speeds or heavy usage, additional weight may further improve consistency.
• A concrete block placed over the sandbag can enhance stability if required.

Proper stabilization significantly improves repeatability and overall throwing consistency.

Freebowler is compatible with most standard cricket balls, provided they meet the minimum weight requirement.

Compatible ball types include:

• Leather balls
• Hard tennis balls
• Soft tennis balls
• Synthetic (machine/dimple) balls
• Plastic or rubber cricket balls
• New balls

Minimum weight requirement:

• Balls should weigh 80 grams or more for safe and consistent performance.
• Avoid lightweight tennis racquet balls, as they are too light and may affect accuracy.

Regarding mixing ball types:
Mixing different types of balls in the same session is not recommended. Variations in weight, seam, surface texture, and wear level directly affect grip, bounce, and speed consistency.

For best results:

• Use identical balls of the same type and condition in one session.
• Avoid mixing old and new balls together.
• Do not mix tennis and leather balls simultaneously.
• You may use a full set of tennis balls after a full set of leather balls — just not together in the same feeding cycle.

Using consistent ball sets ensures better line, length, bounce, and overall training quality.

Yes, the machine is designed for solo practice and can be operated independently.

• This is made possible through the Remote Controller System, which comes with a watch-strap style remote you can wear on your wrist.
• With this, you can start or stop the machine directly from the batter's end, making solo practice smooth, safe, and convenient.
• It also helps coaches or operators control the machine safely from a distance during guided practice sessions.

Tip: Keep the remote securely strapped during use for maximum safety and control.

Hi! Thanks for asking!

The ball feeder capacity is intentionally designed and limited to 20 balls, and we do not recommend increasing it.

Increasing the feeder capacity will:

• Make the top section too heavy, affecting overall stability
• Interfere with the free rotation of the throwing arm
• Impact the foldability and compact design of the machine
• Affect the overall mechanics, performance, and safety

The 20-ball capacity is a balanced design decision to ensure smooth operation, stability, and long-term reliability.

We strongly recommend not modifying or refabricating the feeder, as it can lead to operational issues and may affect the machine’s performance and safety.

Freebowler machines come with a 1-Year Manufacturing Warranty along with a Lifetime Guarantee, ensuring long-term reliability, serviceability, and spare part availability.

1-Year Manufacturing Warranty (Mechanical Structure):
The primary mechanical structure of the machine is covered under a 1-year manufacturing warranty against defects in materials or workmanship.

The package also includes one additional spare chain (extra, apart from the installed chain) to support long-term use.

6-Month Warranty on Frequently Used Components:
Certain components that undergo higher mechanical or electrical usage are covered under a 6-month warranty, including:

• Power Supply Unit
• Motor
• Foot switch (on models where supplied)
• Spring Rod System
• Throwing Arm System

These parts may require servicing or replacement depending on usage intensity.

If any manufacturing issue occurs, free servicing or replacement is provided within the first 6 months. After this period, replacements may be chargeable.

Parts Not Covered Under Warranty:
Some consumable or replaceable components are not covered under warranty due to their natural wear during usage.

These parts can be purchased directly from Freebowler:

• Springs
• Ball Throwing Cup Assembly
• Knobs & Long Pins

Locally Available Replacement Parts:
Certain generic components can be easily sourced locally if required:

• Motor Cooling Fan
• Power Cable
• Levelling Feet
• Wheels

Our technical team can guide customers on suitable local replacements if needed.

Lifetime Guarantee:
Freebowler provides lifetime assurance on product functionality, reliability and service support for the machine. Our team assists customers through:

• DIY servicing guidance
• WhatsApp video call troubleshooting
• Spare part dispatch and replacement guidance

Most servicing procedures can be completed in 15–20 minutes with simple tools, and step-by-step assistance is provided by our support team.

Preventive Maintenance
To ensure long-term performance, we recommend basic preventive maintenance such as:

• Lubricating the chain every 3–4 weeks
• Checking and tightening nuts and bolts before use
• Periodic mechanical and electrical inspection
• Allowing the motor to cool after extended usage sessions

If you need warranty support, servicing assistance, or spare parts, you can contact the Freebowler technical support team, and we will guide you through the process.

The springs are consumable components of the system which is why they are not covered in the warranty.

The springs are consumable components. Spring lifespan varies by model:
• FS2 Pro and FS2 Pro Plus: approximately 3,000–5,000 cycles
• FS1 Non-Electric and FS2 Mini: approximately 3,000 cycles
After this, the spring must be replaced.

Just like cricket balls wear out and need to be replaced after repeated use, springs also experience natural wear and tear over time due to continuous stretching and release.

Freebowler machines are designed as high-duty mechanical training systems and are built to withstand extensive usage over time. Like any mechanical equipment with moving parts, certain components are subject to natural wear and tear when the machine is used continuously or for extended periods.

Mechanical Wear Due to Sustained Use such as:

• Hole elongation
• Pin or joint play
• Bearing loosening
• Structural support plate breakage or wear due to repeated cycles

are considered part of the normal product lifecycle when the machine is used intensively over long durations.

These issues may arise at any point during usage—either within a month of purchase or after 3–6 months—depending on the extent and nature of use.

For example, machines set up for commercial usage and operating at approximately 500–700 balls per day may experience mechanical wear earlier.

Warranty Coverage for Mechanical Issues
Mechanical issues arising purely due to regular and sustained usage (and not due to misuse, improper handling, unauthorized modification, or external damage) are covered under Freebowler's warranty and service guidelines.

To ensure accurate diagnosis, safe repair, and long-term reliability, mechanical servicing requires the complete machine to be sent back to the manufacturer.

• Any product, component, or part that has been tampered with, altered, modified, repaired, welded, bent, drilled, or serviced by an unauthorized person will not be eligible for manufacturing warranty, free service, replacement, or repair.
• The manufacturing warranty is valid only when the product is used strictly as per the operating instructions and serviced exclusively by Freebowler or its authorised service partners.
• Any damage arising due to unauthorised intervention, misuse, improper handling, non-recommended modifications, or deviation from prescribed usage guidelines shall be treated as out of warranty, and all servicing or replacement costs will be borne by the customer.

Wear and tear is a natural and expected part of any cricket bowling machine, just like it is with other electromechanical equipment such as washing machines, ACs, refrigerators, or microwave ovens.

Since the Freebowler machine works using moving mechanical parts and throws cricket balls repeatedly, the system experiences dynamic forces during operation, which naturally leads to wear of certain components over time.

Because of this, regular servicing, maintenance, and occasional part replacement are a normal part of using the machine. The frequency of servicing depends largely on how intensively the machine is used.

For example:

• Some heavy academy users replace certain critical parts once or twice a week during peak usage
• Some carry out servicing once every 10–15 days
• Others do it once a month or once every few months

So depending on your usage pattern, maintenance or part replacement may be required weekly, fortnightly, monthly, or every few months.

This is a very common practice for bowling machines, and we usually recommend planning ahead for a few critical spare parts so that training sessions are not interrupted during peak cricket season.

If you'd like, we can also arrange a call with our technical team to guide you on; Preventive maintenance, recommended spare parts to keep in stock and best practices to minimize downtime

Proper planning for servicing and spares ensures that your machine runs smoothly and continuously throughout the season.

In most cases, sending the complete machine back is not required. Freebowler is designed for easy part-level servicing to minimize downtime and shipping costs.

• Only the faulty part needs to be shipped back for inspection or servicing (if required).
• Once confirmed, we arrange a replacement part dispatch at the earliest as per support guidelines.
• You can replace the part yourself by following our step-by-step instructions — no technician visit is required.
• Our team provides remote guidance through video support whenever needed to ensure a smooth replacement process.
• This ensures faster resolution and allows you to get back to practice with minimal interruption.

Important: In some exceptional mechanical wear and tear cases that are not locally serviceable - entire machine may have to be sent back for servicing.

Any product, component, or part that has been tampered with, altered, modified, repaired, welded, bent, drilled, or serviced by an unauthorized person will not be eligible for manufacturing warranty, free service, replacement, or repair.

The manufacturing warranty remains valid only when:

• The machine is used strictly as per operating instructions.
• Servicing is carried out exclusively by Freebowler or its authorised service partners.

Any damage arising from:

• Unauthorised intervention
• Misuse or improper handling
• Non-recommended modifications

Deviation from prescribed usage guidelines will be treated as out of warranty, and all associated servicing or replacement costs will be borne by the customer.

Freebowler follows a structured remote support model to ensure efficient and standardized technical assistance.

Support framework:

• The company provides complete guidance, troubleshooting, and technical assistance through the CX and technical support team.
• Dealers and distributors may assist with setup guidance and basic troubleshooting.

Service model clarification:

• On-site technician visits are not part of our service model.
• Field service dispatches and in-person installations are not provided.
• This policy applies regardless of location or purchase source.

What we provide:

• Remote assistance via WhatsApp, video calls, and messaging.
• Step-by-step troubleshooting support.
• Guidance videos and visual instructions.
• Part replacement support as per warranty or paid service terms.

Our support structure is designed to resolve issues efficiently through guided remote assistance while minimizing downtime.

If assistance is required, our team will guide you through the necessary steps as per service guidelines.

The customer is required to ship the necessary parts & components(or the entire machine if required) to Freebowler's authorised service facility at their own cost.

After servicing, the parts & components/machine is returned to the customer, and the customer is also responsible for return shipping costs.

This applies to both domestic and international servicing situations unless otherwise specified in special programs or extended service packs. (freebowler.com)

Shipping charges, part costs (if applicable), and return of old serviceable parts are borne by the customer as per policy and service term Service, Warranty & Guarantee Policy

Servicing and maintenance are a normal part of the machine's lifecycle. Like any electrical system, certain components may experience wear over time depending on usage intensity. Regular servicing helps maintain optimal performance and longevity.

Service Process:

• Diagnosis is conducted through remote support (photos, videos, or video call).
• If a part requires replacement and is covered under warranty, it is provided free of cost within the warranty period.
• The customer ships the faulty part back to us (if required).
• A replacement part is dispatched promptly after confirmation.
• Step-by-step guidance is provided for self-installation — no technician visit required.

Turnaround Time:

• Dispatch of replacement parts typically occurs soon after receiving and verifying the faulty component.
• Actual delivery timelines depend on shipping location.

For international customers, please refer to the detailed servicing and maintenance policy available at: https://freebowler.com/pages/legal

Our support process is designed to minimize downtime and ensure quick resolution through structured remote assistance.

In certain cases, minor repairs can be carried out locally, depending on the type of issue and the component involved.

Guidelines:

• Electrical components (PSU, motor, control circuits) should be handled only after guidance from our technical team.
• Mechanical components such as feeder bends or minor structural adjustments may sometimes be corrected locally.
• Any local repair must not involve structural modification or unauthorized alterations.

Important:

• Unauthorized modifications or tampering may void warranty coverage.
• Always consult our technical support team before proceeding with local repairs.

We recommend following our guided troubleshooting process first to ensure safe and correct resolution.

Spare parts and replacement components are shipped through our local logistics partners such as DTDC or other reliable courier service providers.

Delivery typically takes 3–5 working days, depending on the destination.

Once the shipment is dispatched, it can be tracked using the acknowledgement receipt or tracking details shared by our team, or you may request it if it has not been shared.

Yes, bundle discounts may be available on certain spare parts and accessories when purchased together. For bundle discount inquiries and recommendations based on your usage, please reach out to Freebowler's technical support team, and they will guide you accordingly.

Freebowler is only the manufacturer of the Freebowler product line.

We do not directly control, manage or influence:

• Pricing
• Stock availability
• Sales & marketing
• Order processing & delivery
• Customer service & support

All retail orders and related policies are handled exclusively by our authorised distributor – Kopojis

So for any clarity regarding your purchase, pricing, delivery, replacement, refunds, or support, we request you to please take it up directly with the Kopojis team. They will be the right point of contact to assist you with your specific order.

For Product Information, Purchases, Order Status, Service, Support & Maintenance:

1. Customer Support

• +91-7417794590
• orders@kopojis.com

2. Online / Website Sales (COD & EMI Support)

• Paramjeet
• +91-8604311866

3. Regional Dealer Store Information

• Ajay (North India)
• +91-9219613620
• Ashwani (South India)
• +91-9410036202

Support Timings
Our Customer Support team is available Monday to Friday, 9:30 AM – 5:30 PM (closed on weekends & public holidays).

If your call goes unanswered, it will be attended during the next working hour. We kindly request your patience until our team reaches you.

Yes. Certain major components can be serviced by the manufacturer even after the warranty period.

Post-Warranty Servicing Charges
(Including return delivery charges to customer location + 18% GST)

1. Arm Bearing Servicing – ₹4,500

2. Panel Box Servicing – ₹3,500

3. Motor Servicing – ₹3,500

• (Only if the motor is in a serviceable condition. If not serviceable, customers will be advised to purchase a new motor.)

4. Arm Replacement – ₹4,000

Please Note:

• These are the primary components currently supported for servicing.
• Most other parts/components are replacement-only items and can be purchased directly from the website.
• Other miscellaneous parts are generally not serviceable.

Freebowler machines are designed as high-duty mechanical training systems built for regular and intensive cricket practice. Maintenance requirements depend on usage intensity, and following preventive care practices helps ensure long-term performance and minimal downtime.

Recommended Preventive Maintenance:

• Periodic chain lubrication
• Regular tightening of bolts and fasteners
• Spring inspection for wear and tension

For academies or facilities with heavy or daily usage, maintaining a small spare parts inventory is recommended to avoid interruptions during training.

Recommended Critical Spares (High Usage Environments):

• Springs × 5
• Power Supply Unit × 1
• Arm Bearing Set × 1
• Foot Switch × 2
• Motor × 1

Recommended Long-Term Preventive Spares:

• Speed Rod System × 1
• Ball Throwing Cup Set × 1
• Motor Cooling Fan × 1

Spare planning can be based on usage intensity and budget. Facilities using the machine extensively (approx. 500–700 balls per day) benefit from keeping essential parts readily available to minimize downtime.

For long-term protection, using a voltage stabilizer is strongly recommended, especially in locations with voltage fluctuations, as it helps safeguard electronic components and improves overall reliability.

Our team can also guide you in prioritizing maintenance and spare planning based on your usage environment and training requirements.

Shipments can be delayed for a few common reasons beyond Freebowler's control:

Possible causes:

• Order processing or dispatch delays due to high order volumes.
• Courier or logistics partner delays, especially during peak seasons or holidays.
• Customs clearance hold-ups for international shipments.
• Incomplete or incorrect address details causing delivery rerouting.
• Weather or transportation disruptions affecting transit time.

What you can do:

• Check the tracking link provided in your shipment update.
• Contact our support team with your order/tracking number — we'll help trace the shipment status.
• For international orders, allow additional time for customs clearance.

Delays are usually temporary, and most shipments are delivered once the external factor is resolved. Our team will assist you if intervention is needed.

Shipments that include batteries require additional compliance procedures due to international safety regulations governing lithium and sealed lead-acid batteries.

Key reasons for extended timelines:

• Mandatory battery documentation and certification requirements.
• Pre-clearance approvals from logistics and airline authorities.
• Special packaging and labeling standards for hazardous goods.
• Additional screening during customs and transit checkpoints.

These regulatory steps ensure safe transportation but may add extra processing time compared to non-battery shipments.

Battery-related delays are procedural and compliance-driven, not operational issues.

Import taxes, customs duties, and related clearance fees may apply to international orders and are not included in the product or shipping price.

Key points:

• These charges are determined by your country's import laws and regulations.
• The total invoice value (including product and shipping) may be subject to such duties.
• Customs charges are the responsibility of the customer and are collected by the logistics provider or customs authority at clearance or delivery.

We recommend checking with your local customs office prior to placing an order to understand the applicable rates and regulations in your country.

No. Customs duties cannot be avoided or reduced through invoice manipulation or incorrect declarations.

Important points:

• Import taxes and duties are determined strictly by your country's customs regulations.
• We declare the accurate product value in compliance with international trade laws.
• Under-invoicing or misdeclaration is not permitted and may result in penalties, shipment seizure, or legal consequences.
• Any duty reduction, exemption, or waiver depends solely on your local government's import policies.

For clarity on applicable rates or exemptions, we recommend contacting your local customs authority before placing an order.

Once your order is dispatched, tracking details are shared directly with you for easy monitoring.

• Tracking information is sent via WhatsApp after dispatch.
• The tracking link allows you to monitor shipment movement and estimated delivery status in real time.

For any assistance or if you're unable to locate the tracking details, our support team can help you promptly.

If FedEx shows "Shipment Not Received," it typically means the shipment label has been created, but the package has not yet been physically scanned by FedEx.

Common reasons include:

• The shipment is still in the processing or packing stage.
• The pickup is scheduled but not yet collected by FedEx.
• The package has been handed over but awaiting first scan at the FedEx facility.
• Transit between internal hubs before FedEx system update.

Once FedEx performs the first physical scan, the tracking status will automatically update.

If the status does not change within a reasonable time, our support team can verify the dispatch status for you.

When your order was placed, any customs duty estimate shared was based on general average import duty rates applicable at that time. These figures are indicative only and are not a guarantee of what your country's customs authority will charge.

Customs duties, import tariffs, and related charges are determined entirely by your country's customs authority and are subject to change at any time — independent of your order date or purchase price. Given the current global trade environment, tariff structures across many countries have been revised, sometimes significantly, and these changes can affect shipments even when they were purchased or dispatched under different conditions.

Freebowler has no visibility into how customs duties are calculated, no control over tariff changes or policy decisions made by any government or customs authority, and receives no communication from FedEx on how individual duty assessments are applied.

What we recommend:

Contact FedEx directly and share your original purchase invoice, order date, and any prior duty estimates you received. Explain the situation clearly. FedEx should be able to clarify how the charges were calculated and whether the assessment reflects the correct applicable tariff rate for your shipment.

If the charges appear to have been applied incorrectly or seem inconsistent with your purchase timeline, FedEx may be able to initiate a review or reassessment under your country's applicable customs regulations.

We genuinely hope FedEx is able to help you resolve this quickly and fairly.

If your enquiry is regarding Freebowler, please contact the appropriate support line below:

New Buyer (Purchase Related Enquiries): +91 95910 28460
Existing Buyer (Technical Support): +91 90352 12827

Working Hours & Support Availability:
Monday to Friday
9:30 AM – 5:30 PM (Closed on weekends & public holidays)

If you've contacted us outside working hours, we may not be able to respond immediately. Kindly reach out again during working hours and our team will be happy to assist you.

You're welcome to drop us a WhatsApp message anytime — we'll share relevant information and connect with you during the next working slot.

To raise a service request, please contact our support team with complete details to ensure quick and accurate diagnosis.

Required information:

• Machine model / variant
• Purchase details (date and source)
• Brief description of the issue
• 10–20 second video clearly showing the problem
• Close-up photos of the affected part (if applicable)

Once received, our technical team will review the details and guide you through the next steps, which may include troubleshooting, a scheduled video call, or service instructions as per policy guidelines.

Providing complete information upfront helps reduce back-and-forth and speeds up resolution.

Freebowler machines are designed for simple setup and do not require in-person technician.

• In-person technician visits are not provided.
• The machine comes with step-by-step setup instructions and reference videos for easy installation.
• Our team provides WhatsApp and video call support to guide you through the setup whenever required.
• Most customers are able to complete installation quickly without technical assistance.

This ensures a smooth setup experience while keeping the process simple and convenient.

Freebowler follows a structured remote support process to ensure quick and effective issue resolution.

• Step 1 — Initial Assessment: Our technical support team will request photos and videos of the issue to understand the concern accurately.
• Step 2 — Troubleshooting & Diagnosis: Based on the analysis, the team will either share a relevant troubleshooting video or schedule a WhatsApp video call to identify the issue and guide you through the next steps. As part of the process, you may be requested to arrange a local electrician or basic testing items such as a fully charged 12V battery or a voltmeter.
• Step 3 — Resolution: The issue is typically resolved locally with or without the assistance of a local electrician. If further servicing is required, customers may be requested to send back specific parts or components to the manufacturer for servicing or replacement as per warranty guidelines and policies.

This approach ensures faster support while minimizing downtime and unnecessary machine returns.