1. COST, PAYMENT METHODS & FINANCING OPTIONS
Q: What's the cost?
We have 3 variants - BASIC, STANDARD & PRO. BASIC is Rs. 35,999; STANDARD is Rs. 44,999, PRO is Rs. 53,999 INR including taxes and shipping after standard discount of 10% in India. Additional shipping costs and Import taxes/ VAT are as applicable outside India. Additional shipping costs to Asian Countries & UAE - Rs. 20,000; UK & Europe Rs. 25,000; USA & Canada - Rs. 30,000; Australia, New Zealand, Carribbean & South America - Rs. 35,000
Q: What are the different modes of acceptable payments?
-UPI: Phone Pe, PayTM, Google Pay, Etc
-Credit /Debit Card
-Bank Transfer
Q: COD available?
Yes, partial payment of Rs. 2000 required for order confirmation. Rest balance amount need to paid at the time of delivery. It's available to purchase on our website www.freebowler.com or you can also place the order with us directly. We'll share either payment link, bank transfer or QR Code for UPI payment. You can share your delivery address over WhatsApp if you wish to place order with us directly.
Q: Is EMI available? What's the process to avail EMI offer?
Yes. EMI is available starting at a down-payment of 25% cost of the product and remaining balance payment will be split over a period of 3,6,9, or 12 months based on plan you choose. No cost EMI options are available only for 3 and 6 month payment plans.You can go to our website www.freebowler.com and select the product and choose Snapmint Payment option to avail EMI.
***EMI options are available for purchasers in India only.
2. AVAILABILITY & DELIVERY TIMELINES
Q: When will it be available? How long does it take to ship?
Our standard fulfillment timelines are 1-2 weeks from the time of placing the order.
3. IN-BUILT BATTERY RELATED QUERIES
Q: Is it battery operated?
Yes, the machine comes with an in-built 12V 7.6Ah inverter type rechargeable sealed lead acid battery and the machine also works on direct electricity mains on house power.
Q: How long does the battery last in one charge?
The battery on an average lasts for about 20 overs in one full charge.
Q: How long does it take to charge the battery?
It takes about 30 minutes to fully charge the battery. It's recommended not to overcharge the battery and charge only upon fully discharging the battery.
Q: How do you charge the battery?
You just connect the mains cable from the machine to direct house power electrical socket and turn on the MAINS RED switch on the machine. After charging for 30 minutes, turn off the MAINS red switch to prevent discharging of the battery.
Q: How do I know if the battery is charged or not?
We currently do not have a battery indicator. It's currently in development. It's safe to put the battery on charge for 25-30 minutes.
Q: What kind of battery is it? Lithium Ion or Lead Acid? Can I take it on an international flight?
It's a sealed lead acid battery and it's safe to carry on international tramsfsers.
Q: Can we use additional battery?
The system comes with a pre built-in battery. It's a 12V 7.6Ah battery. And one can use additional power backup systems with necessary adapters and AC/DC converting options that's 12V only.
4. WARRANTY, SERVICE - SUPPORT, & RETURNS - REFUNDS RELATED
Q: What about servicing and maintenance?
Servicing and maintenance is pretty easy and simple. It's mostly DIY( Do-It-Yourself). Or any local mechanic or an electrican will be able to fix any minor challenges. We will always be available for quick WhatsApp video call to analyse the issue and suggest recommended steps for resolving the issue.
The machine construction is modular in nature. Meaning each and every part can be either serviced or replaced. There are only four main replaceable parts in the system. It'll never get to a point where you can't operate the machine at all due to servicing issue. Panel box can be replaced in case of electrical issue. The motor can be replaced if the motor fails. The arm and bearing can be replaced if the rotation jams. The casing with Feeder can be replaced if it's damaged or dented. So, each and every part can be repaired and replaced and make sure that the system is 100% operational.
Q: Will a technician visit our facility for servicing and maintenance? How does it work? What's the cost associated with the servicing?
No, there will be no technician visiting the customer's residence. It's easy to remove the defective part and send it back to us. We'll diagnose the issue and repair it or replace the parts/components. We mostly have spare parts in-stock and we'll be able to quickly send a replacement in case of a requirement. After the warranty period, the repair-replacement depending on the issue will cost approximately Rs. 4000-5000 including shipping, processing, and taxes.
Q: What's the manufacturing warranty and what are the servicing costs?
The system comes with a lifetime guarantee and a 1-year manufacturing warranty. Any defective component in the system during this period will be replaced and repaired at free of cost. Springs are not covered under manufacturing warranty. Springs need timely replacement.
***International customers need to send back the defective parts at their own cost while the servicing and replacement will be done at no cost.
Q: And in case of repairs do you have any support PAN India and outside?
We provide virtual service and support throughout the world. Servicing assistance over a WhatsApp video call will be provided to diagnose the issue and further action will be recommended based on the observations.
5. PRODUCT TECHNICALITIES
Q: What's 1-person use in auto mode?
Single person can use in auto mode without the help and assistance of another person to operate the system. This option is available only in Pro version. A set of 20 balls can be loaded into the auto ball feeder. Using the timer settings one can schedule the ball throw timings to ON & OFF times in seconds that allows for an individual practice where one can load the balls, turn on the system, set enough time to get to batters end and play a set of 20 balls and come back to the bowlers end or the bowling machine within the set time without the need of another person having to overlook and operate the system.
Q: How much does the product weigh?
Packaged weighs 32-34kgs kgs. Unpackaged - 25-27kgs depending on the variant - Basic , Standard & Pro.
Q: What kind of balls can you use?
You can use any and all types of cricket balls - old, new, hard, soft, leather, synthetic, tennis, rubber as long it's in the size of a cricket ball and that fits the auto ball feeder. Avoid using out of shape and old balls.
Q: How many balls can you feed at once?
You can feed up to 10-12 balls at once in BASIC & STANDARD variants, upto 20 in PRO variant.
Q: What's the maximum speed? Speed variable range?
Yes, you can vary the speeds, line, length, angles, and swing to suit your needs.
One can vary the speeds between 80-140KMPH. The machine can "simulate" speeds up to 130-140kmph from 18 yards. It's a general practice to place the machine a yard or two closer to the batsman to generate speeds higher than 130kmph up to 140kmph. Or farther away from the batter to simulate speeds lower that 80KMPH.
Q: Can you adjust the line, length and swing?
You can also vary the length, line, angles and partially control the ball's swing (in-swing and out-swing) according to batsmen's requirements. You need to adjust the ball throwing cup's angle to vary the length. And move the machine to change the orientation either left or right by tapping/kicking it by a few millimeters to change the direction of the ball throw and its line. By placing the ball in the ball throwing cup at various angles, pointing towards the third man or fine leg, you can partially vary the swings. Also, stimulate the ball's line either over or around the wicket bowling by merely aligning the machine to the batsman's right or left.
Q: What additional components are needed to make this work?
Nothing more. Just make sure you fill the sand bag provided along with the machine with sand as a counter balance weight. This arrangement to be made before using the machine to put it at the bottom of the machine for stability and consistent ball throwing. The counter balance should be minimum 40-50kgs and recommended to use sand bags as it's the best for vibration absorption. But one can use weight plates and filled water can.
Q: Will you be able to install US type plugs? The power conversion works all fine?
The system comes with Indian standard plugs. Necessary adapters should be used in respective countries.
Q: How long at max the machine can be used while being plugged on to power?
Non-stop. But give the machine a 20-25 min break after throwing every 80-100 balls to let the motor cool down. Be sure to check the hotness on the motor and use the machine accordingly at a cool temperature.
Q: How frequently can it throw? Is there a setting to set time?
The machine currently throws at 5-6s intervals between each ball. That's 10 balls in 1 min. It comes with one fixed speed of 6s between each balls. Pro version comes with a timer that could be used to adjust the ball throwing frequency between each balls and set the ball throwing for 6s, 7s, 8s ,9s, 10s and so on between each ball.
6. SAFETY RELATED
Q: Does it come with a protective net?
It doesn't come with a protective net. It's advisable to use protective net in front of the machine to avoid any accidental damage by the batsman hitting balls back to the machine. It's advisable for the operator to wear helmet during all times of the operation.